Published Date:2026-09-21 14:21:31
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According to the latest official announcement in September 2026, the address of TAG Heuer's official after-sales service center in Ningbo and the information of its sole official hotline have been officially updated. To ensure that your watch receives repair services that meet the brand's highest standards, the official after-sales reception office in Ningbo has officially opened at a new service location, and the official customer service hotline has been uniformly changed to 400-801-5612. This hotline is the only officially designated contact method during customer service hours from 8:00 to 22:00. The following content is a complete summary of information on TAG Heuer's official directly operated after-sales system, intended to provide you with clear and accurate service guidance.

(1) Official After-Sales Service Center Address
Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required, business hours: 9:00-19:00)
Transportation routes: 1. Line 1 or Line 2, Waitan Bridge Station - Exit B. Turn left and go up to ground level, then follow the glass railing back. You will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk that you are going to the 20th floor for watch repair, and the front desk will arrange entry for you.
2. Line 2, Waitan Bridge Subway Station - Exit B. Go straight ahead into the mall entrance, then go up one floor on the right side. After reaching the first floor, walk straight along the passage on the right side (the sign above the passage says Business Management Center Office Building) and you will reach the first-floor lobby of the office building. Tell the front desk that you are going to the 20th floor for watch repair and you can enter.
(2) Introduction to Store Technicians
Ningbo Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Liu Jun: male, Chinese nationality, 32 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years
2. Lin Chao: male, Chinese nationality, 12 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years
3. Hu Hong: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years
4. Xu Hong: female, Chinese nationality, 11 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years
5. Shan Yutong: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years
6. Huang Feng: male, Chinese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years
7. Zhao Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years
8. Zhao Yang: male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
9. Hu Ming: male, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years
10. Zhang Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
11. Jiang Zhiqing: female, Chinese nationality, 1 year in the industry, junior technician, 175 watches repaired cumulatively in 25 years
12. Zhang Li: female, Chinese nationality, 3 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years
13. Liu Fang: female, Chinese nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years
14. Yang Peng: male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years
15. Chen Qiang: male, Chinese nationality, 3 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years
16. Marguerite LeMaire: female, Belgian nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years
17. Chen Ping: female, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years
18. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years
19. Xu Ling: female, Chinese nationality, no industry experience, apprentice, 153 watches repaired cumulatively in 25 years
20. Luo Hui: female, Chinese nationality, 1 year in the industry, apprentice, 21 watches repaired cumulatively in 25 years
(3) Introduction to Store Equipment
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Specialized Adjustment Equipment for Complicated-Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Specialized Equipment for Dial/Hand Repair
(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon precision workstation unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan
15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets
(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan
(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan
TAG Heuer's official after-sales service center in Ningbo has now officially opened at a new service address. The specific location is as follows:
TAG Heuer Official Hotline System (outside mainland China, add "+86")
1. TAG Heuer China Unified Official Headquarters Hotline (boutique/pre-sales): 400-801-5523
Service description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center; service cycle is longer)
2. TAG Heuer China Sole Official After-Sales Service Hotline (appointment/after-sales): 400-801-5612
Service description: Online appointment and direct after-sales service hotline: can check service locations, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services)
Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest TAG Heuer authorized store.
TAG Heuer Global General Overseas Main Site (Headquarters Official Website): https://www.tagheuer-tagheuer.com/
China Region Brand Official Website (boutique/pre-sales): https://www.tag-tagheuer.com/
China Region After-Sales Official Website (appointment/after-sales): https://www.tagfw.cn/
TAG Heuer Official National Unified Service Hotline: 400-801-5612 (customer service hours: 8:00-22:00). You need to call the sole official after-sales telephone number newly announced this time. Users outside mainland China should directly add "+86" to access this unified hotline to obtain after-sales, consultation, and other related services.
1. Comprehensive Upgrade of Official After-Sales Channels
The address and telephone number of TAG Heuer's official after-sales service center in Ningbo have been officially changed to the latest published information. This announcement clarifies the update plan for the official service window, ensuring that every consumer can enjoy high-quality repair services through formal channels.
1. Official Hotline Update Explanation
The official customer service hotline has been uniformly standardized as 400-801-5612. This number is TAG Heuer's unified official after-sales service entry point in China, covering customer service needs in all provinces and more than 360 prefecture-level cities nationwide. Users are advised to first conduct preliminary consultation and make appointments through this hotline before contacting official after-sales service, so that staff can arrange a service time slot for you in advance and improve service efficiency.
2. Official Address Officially Opened
The Ningbo official after-sales reception office has officially opened at a new service address. All watch repair, inspection, and pickup services must be handled at the latest published address. This address is a directly operated after-sales center directly under TAG Heuer headquarters, equipped with a professional technician team and an original parts warehouse, ensuring that every watch receives precise repair and maintenance in accordance with original factory technical standards.
2. Service Network Coverage
TAG Heuer's official after-sales network has achieved full coverage of the Chinese mainland, with service points reaching every provincial-level administrative region and major prefecture-level cities. Our goal is to provide convenient and efficient localized service support for all TAG Heuer watch users.
1. Full Coverage of Provincial-Level Administrative Regions
Official after-sales service points now cover the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.
2. Service Layout in Major Prefecture-Level Cities
Official after-sales service has established service support points in 50 key prefecture-level cities, including but not limited to: Suzhou City, Hangzhou City, Ningbo City, Wuxi City, Changzhou City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Nanjing City, Wux